Assistant to the General Manager

Position: Assistant to the General Manager
Location: Mullett Ice Center – Hartland, WI
Pay Rate: $20–$25 per hour, depending on experience
Position Type: Part-Time
Hours: 18–20 hours per week; 3–4 weekday shifts per week

The Mullett Ice Center in Hartland is seeking a motivated and dependable Part-Time
‘Assistant to the General Manager’ to join our team.

Position Summary
Under the direction of the General Manager, this position assists with the day-to-day operations of the
Mullett Ice Center, including customer service, office administration, concessions, and facility support.

Duties and Responsibilities
Responsibilities include, but are not limited to:

• Assist with daily operations of the ice arena, including:
  • Opening the building
  • Concession sales
  • Skate sharpening
  • Maintaining online program registrations
• Greet and assist walk-in customers
• Serve as a communication hub for phone and email inquiries
• Handle general office duties, record keeping and administrative tasks
• Maintain communication with customers, staff, vendors, schools, and sponsors
• Assist in maintaining the Mullett Ice Center social media accounts
• Manage concession inventory levels, including birthday party supplies
• Perform other duties as assigned by management

• Previous experience in office administration, facility operations, customer service, or marketing preferred
• Strong communication, organizational, and customer service skills
• Ability to multitask and work effectively in a fast-paced environment
• Self-motivated with strong time-management skills
• Proficient computer skills required
• Ability to work independently during solo shifts and as part of a team

• Experience with social media platforms
• Cash handling service industry experience
• Experience with invoicing and managing customer accounts

• Ability to stand for extended periods of time
• Ability to lift up to 50 pounds
• Ability to work in a cold arena environment